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Your Booking - Log In FAQs

FAQs

How do we book an Alptitude Chalet?  Booking is very simple and all done via our website.  Please just scroll down to the availability chart and click on your chosen week.

I haven’t received any booking confirmation?  Many of our important emails are automated so occasionally find their way to your ‘Junk’ inbox.  Please search for ben@alptitude.com and add this email address to your contacts.  This will ensure you receive all important confirmations and instructions before your stay.

Are towels and linen included? Yes we provide all towels and bed linen including tea towels

What time can I check in?  Check in time is 4pm on your arrival day but please call our Resort Manager on 00 33 (0)7 82 18 65 65 when you are 20 minutes away as we may be able to accommodate you slightly earlier. 

What time do I need to check out? Check out time is 10am.  Our Resort Manager will contact you the day before departure to confirm any transfer pick ups.

Are dogs allowed? Yes we allow well behaved dogs but we ask that you clean thoroughly at the end of stay to avoid additional cleaning charges.

Do you provide cots and high-chairs?  Yes you can order cots and high chairs free of charge.  You will need to book these on Your Booking page.

Can I book transfers? Yes you can book shared or private transfers on Your Booking page up to one week before you arrive.  These are operated by ‘The Farmhouse’ and will be paid for in cash on your departure day.

Can I book lift-passes? Yes you can book shared or private transfers on Your Booking page up to two days before you arrive.

What do you provide in the property?  We provide a welcome pack of; tea, coffee, sugar, milk, crisps, biscuits, chocolate, wine and orange juice.  We also provide a toilet roll per bathroom and complimentary toiletries.   There will also be a small amount of binbags, dishwasher tablets, and dishcloths to get you started!

What do we do when we arrive?  If you are making your own way to Morzine please call our Resort Manager on 00 33 (0) 7 82 18 65 65 when you are 20 minutes from Morzine and he will arrange to meet you at the property and show you around.  If you are coming on an Alptitude transfer then the driver will call ahead for you.

Who do we call in an emergency?  Please call our Resort Manager on 00 33 (0)7 82 18 65 65 or email operations@alptitude.com

Do you recommend any restaurants?  There are so many great places to eat in town and on the mountain but below are a few of our personal favourites!  Booking is always advised!

Do you offer the Multipass?  Yes we have Multipass available at many of our summer properties.  Please ask our Resort Manager for details when you arrive.

What cleaning is provided?  We provide the property made up for your requested group size.  We ask that you leave the property in the same state that you found it.  A departure checklist will be provided in your property.

What time do the free resort buses run?  You can download the timetable here – almost all of our properties are within easy walking distance of a bus stop

 

 

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