Book your ski holiday with confidence with our Covid19 Guarantee

With so many holidays ruined this year and the uncertainty of what will happen in the coming months we are offering an industry leading Covid19 guarantee to all our existing and future guests so you can book with confidence.

Following such a difficult year, a trip to the fresh air of the Alps will be welcomed by many!  Morzine has proved exceptional in its pandemic management and the systems put in place are working extremely well in keeping everyone safe and happy.  We completely understand that at the moment our clients may have concerns about booking a holiday but we want you to know that Ben and I have been working hard to ensure we can offer you exceptional booking protection and flexibility when you book with us in 2021 or 2022

Whilst our basic booking Term and Conditions remain– we have added the following additional Covid19 guarantee and payment terms so these will supersede any previous Terms and Conditions.

We are pleased to announce our Covid19 Guarantee giving you the peace of mind you need to book a great holiday next year.

Covid19 Guarantee

You will receive a 100% REFUND* or a credit to a future booking (client can choose) of the monies paid i.e. deposits, final payments or any extras you may have purchased, if:

  1. On the date that you are due to arrive to your Alptitude property, the chalet or the resort of Morzine is closed due to Covid19
  2. Or, on the date that you are due to arrive to your Alptitude property, the Foreign Commonwealth Office (or the equivalent office in the country you are travelling from) introduces UK wide ‘non-essential’ travel ban to France due to Covid19

Official statements must have been published to announce these closures/restrictions.

This guarantee is valid up to the day you arrive then on a weekly basis if you are staying for consecutive weeks.   There will be no refund/part refund should any of the above Covid19 restrictions come into force during a seven night (or less) stay.  If you have booked for longer than 7 nights then we will treat each week as a separate booking in terms of refund/credit.

The final payment date for the balance (75% of your holiday) has been changed to 10 weeks before your holiday is due to start.   Failure to pay this on this date will result in an automatic cancellation of your booking and your 25% will not be refunded or credited under any circumstances.

*This refund offer does not apply to any monies already bought forward as credits from 2019-2020 bookings but will cover any subsequent payments made.

Cancelling your booking prior to 10 weeks before your arrival?

If you wish to cancel your booking at any point please let us know in writing to info@alptitude.com

Given the exceptional circumstances, if we are able to rebook and FULFIL this replacement booking (i.e. we receive 100% payment and there are no cancellations/restrictions on the new booking) then we will credit your deposit to a future booking to use within the next 24 months.   Please contact us after your original day of arrival to see if this is applicable to you.   Please note we will only be able to move your booking/credit once.



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