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Your Booking - Log In FAQs

FAQs

Do you offer a Covid19 Guarantee?  Yes we do!  The basic details are below but please read our Terms and Conditions for further details

You will receive a 100% REFUND* or a credit to a future booking (client can choose) of the monies paid i.e. deposits, final payments or any extras you may have purchased, if:

  1. On the date that you are due to arrive to your Alptitude property, the chalet or the resort of Morzine is closed due to Covid19
  2. Or, on the date that you are due to arrive to your Alptitude property, the Foreign Commonwealth Office (or the equivalent office in the country you are travelling from) introduces UK wide ‘non-essential’ travel ban to France due to Covid19

How do we book an Alptitude Chalet?  Booking is very simple and all done via our website.  Please just scroll down to the availability chart and click on your chosen week.

I haven’t received any booking confirmation?  Many of our important emails are automated so occasionally find their way to your ‘Junk’ inbox.  Please search for ben@alptitude.com and add this email address to your contacts.  This will ensure you receive all important confirmations and instructions before your stay.

Are towels and linen included? Yes we provide all towels and bed linen including tea towels

What time can I check in?  Check in time is usually 4pm on your arrival day but please call our Team on+33 (0)7 82 18 65 65 when you are 30 minutes away as we may be able to accommodate you slightly earlier.   Please note that during these Covid times we have many additional cleaning measures to undertake so if we slightly overrun please be patient with us 🙂

What time do I need to check out? Check out time is 10am.  Our Resort Team will contact you the day before departure to confirm any transfer pick ups.

Are dogs allowed? Yes we allow well behaved dogs but we ask that you clean thoroughly at the end of stay to avoid additional cleaning charges.

Do you provide cots and high-chairs?  Yes you can order cots and high chairs free of charge.  You will need to book these on Your Booking page.

Can I book transfers? Yes you can book shared or private transfers on Your Booking page up to one week before you arrive.  These are operated by ‘The Farmhouse’ and will be paid for in cash on your departure day.

Can I book lift-passes? Yes you can book shared or private transfers on Your Booking page up to five days before you arrive.

What does the Snowrisk ski insurance cover? You can view the terms and conditions are the Snowrisk insurance here

However Snowrisk insurance is only valid for residents of the European Union.  Snorisk have changed their terms and conditions to account for the fact that British skiers are no longer European citizens. You’ll still be insured for the first two elements of your insurance, which are mountain search and rescue (including off-piste) up to a total of €15,000 and your primary transport off the mountain (from the place of your accident to the nearest medical centre / hospital and on to your resort accommodation on the same day if appropriate), but – crucially – British skiers and snowboarders will no longer be insured for secondary transportation – that’s any further transportation required to a more specialised hospital if required and any repatriation costs. For the avoidance of any doubt, always check the full terms and conditions of your insurance policy.

What do you provide in the property?  We provide a welcome pack of; tea, coffee, sugar, milk, crisps, biscuits, chocolate, wine and orange juice.  We also provide a toilet roll per bathroom and complimentary toiletries.   There will also be a small amount of binbags, dishwasher tablets, and dishcloths to get you started!

What do we do when we arrive?  If you are making your own way to Morzine please call our Resort Team on+33 (0)7 82 18 65 65  when you are 30 minutes from Morzine and they will arrange to meet you at the property and show you around.  If you are coming on an Alptitude transfer then the driver will call ahead for you.

Who do we contact if we have any queries about our accommodation?  Please send a text message +33 (0)7 82 18 65 65 or email (operations@alptitude.com) with the name of your accommodation and the nature of your query.

Do you recommend any restaurants?  There are so many great places to eat in town and on the mountain but below are a few of our personal favourites!  Booking is always advised!

Do you offer the Multipass?  Yes we have Multipass available at many of our summer properties.  Please ask our Resort Manager for details when you arrive.

What cleaning is provided?  We provide the property made up for your requested group size.  We ask that you leave the property in the same state that you found it.  A departure checklist, as detailed on our Terms & Conditions, will be provided in your property and there are additional measures we need you to take due to Covid .

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