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Your Booking - Log In FAQs


How do we book an Alptitude Chalet?  Booking is very simple and all done via our website.  Please just scroll down to the availability chart and click on your chosen week.

I haven’t received any booking confirmation?  Many of our important emails are automated so occasionally find their way to your ‘Junk’ inbox.  Please search for and add this email address to your contacts.  This will ensure you receive all important confirmations and instructions before your stay.

Are towels and linen included? Yes we provide all towels and bed linen including tea towels

What time can I check in? Official check is at at 5pm on the first day and finish at 10am on the last day so please try and arrange your travel either side of these.  As soon as your property is ready on your arrival day – we will send you a text (to the registered number on your booking) and you may then access the property (even if it is before official check in time of 5pm).  The text will contain all the access codes you need and any additional information necessary to access the property. 

Please do NOT contact us prior to this asking for the codes as we will be unable to provide them until the property has been cleaned and is ready for you.

Can we store bags before/after we arrive?  I am afraid that this is not something that we can accommodate however there is a bag storage facility by the Rhodos bar in Morzine

What time do I need to check out? Check out time is 10am.  Our Resort Team will contact you the day before departure to confirm.

Are dogs allowed? Yes we allow well behaved dogs but we ask that you clean thoroughly at the end of stay to avoid additional cleaning charges.

Do you provide cots and high-chairs?  Yes you can order cots and high chairs free of charge.  You will need to book these on Your Booking page.

Can I book transfers? Yes you can book shared or private transfers on  via our Holiday Extras page on the website.  

Can I book lift-passes? Yes you can book these on Your Booking page up to five days before you arrive.  

Can I book Multipasses? Yes you can book these on Your Booking page up to five days before you arrive. Available for 6 or 13 days depending on whether you are staying for one or two weeks as you must book for the same amount of days as your stay as this is one of the Multipass terms and conditions.

What does the Snowrisk ski insurance cover? You can view the terms and conditions are the Snowrisk insurance here

PLEASE NOTE Snowrisk insurance is only valid for residents of the European Union.  Snowrisk have changed their terms and conditions to account for the fact that British skiers are no longer European citizens. You’ll still be insured for the first two elements of your insurance, which are mountain search and rescue (including off-piste) up to a total of €15,000 and your primary transport off the mountain (from the place of your accident to the nearest medical centre / hospital and on to your resort accommodation on the same day if appropriate), but – crucially – British skiers and snowboarders will no longer be insured for secondary transportation – that’s any further transportation required to a more specialised hospital if required and any repatriation costs. For the avoidance of any doubt, always check the full terms and conditions of your insurance policy.

What do you provide in the property?  We provide a welcome pack of; tea, coffee, sugar, milk, crisps, biscuits, chocolate and orange juice.  We also provide a toilet roll per bathroom.   There will also be a small amount of binbags, dishwasher tablets, and dishcloths to get you started!

Who do we contact if we have any queries about our accommodation?  Please send a text message +33 (0)7 82 18 65 65 with the name of your accommodation and the nature of your query.  Please note we are not able to take calls or voicemails.

Do you recommend any restaurants?  There are so many great places to eat in town and on the mountain but here are a few of our personal favourites! Booking is always advised!

What cleaning is provided?  We provide the property made up for your requested group size.  We ask that you leave the property in the same state that you found it.  A departure checklist, as detailed on our Terms & Conditions, will be provided in your property.

Lost Property left behind? Whilst we appreciate that sometimes things get left behind – it is extremely time consuming and expensive job to collect people’s belongings and arrange postage back home.  If you have forgotten something there will be a flat admin fee of €25 plus any postage costs that are incurred.  There may also be a delay in your damage deposit refund until we know the cost of the postage.

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